Question 1

What cleaning services do you offer?

Accepted Answer

We offer residential and commercial cleaning services, as well as decluttering & organizing services. Our residential services include maintenance cleans, deep cleans, move-in/move-outs and post-construction and renovation cleanings.

Question 2

Do I need to provide cleaning supplies?

Accepted Answer

No. We come fully prepared with all the necessary cleaning products and equipment to clean your space. However, if you want us to use your equipment, like a central vacuum, we are happy to do so.

Question 3

How can I get a quote?

Accepted Answer

We always schedule an in-person walkthrough of your home first. This allows us to see your home, understand your priorities, and give you a more accurate time and cost estimate based on your space. If you have a set budget in mind, let us know and we will do what we can within that limit.

After seeing your home, we then send you a personalized estimate. We do not offer online or over-the-phone quotes. Every home is different, and we believe in quoting based on what we actually see — not assumptions.

Square footage and the number of bedrooms and bathrooms a house has is only part of the story. Two homes with the same square footage can have completely different cleaning needs based on lifestyle, foot traffic, types of surfaces, overall condition, etc. There's so many factors that determine how long your cleaning is!

Question 4

How much do you charge?

Accepted Answer

We charge a flat fee, calculated based on an hourly rate and an estimate of the time it takes to complete your cleaning.

Our regular hourly charge is $55/h per team member. Our minimum initial cleaning appointment is $345 + GST. Move-in/out cleans are $60/h per team member, and post-reno/construction cleanings are $60/h per person.

Our organizing & decluttering service rate is $75/h per team member with a 4h minimum per session.

We also charge $15+ for a dispatch fee per appointment, depending on location.

Question 5

What is your service area?

Accepted Answer

We provide our services in the following areas:
- Edmonton
- Sherwood Park
- St. Albert
- Fort Saskatchewan
- and other areas surrounding Edmonton, AB

If you are unsure if we service your area, you can always contact us to confirm!

Question 6

Are your cleaners insured?

Accepted Answer

Yes of course! All our team members are fully insured, bonded, and covered by WCB. Our hiring process includes thorough background checks and multiple rounds of training. Your safety and security is our priority, and we take every measure to ensure the trustworthiness and reliability of our cleaning team.

Question 7

What if I need to reschedule?

Accepted Answer

We totally understand that things come up! If you need to reschedule, please let us know as soon as you can via phone or email, and we can try our best to offer you alternative dates.

This is especially important for our recurring monthly clients. In cases where our calendar is fully booked and we can't find an alternative date, we may need to skip the cleaning entirely and resume at your next scheduled appointment (ex. 4 weeks later).
Please note that more time in between cleanings = more buildup, which may result in a longer cleaning time for your next appointment.

Question 8

What is your cancellation policy?

Accepted Answer

We kindly ask for at least 48 hours' notice for any appointment changes.

Last minute changes can be very disruptive to our small business. So, if you request a change to your appointment with less than 24 hours' notice, we may have to charge you 50% of our agreed upon cleaning rate. This goes directy to our employees to compensate them for the time they were scheduled to work.

That being said, if we are able to fill your spot with a different client, we'll happily waive the cancellation fee — but please note this is not guaranteed, especially on short notice.

Question 9

I still have questions... Where can I contact you?

Accepted Answer

You can contact us through our website form HERE, via email at info@aleksandracleaning.ca, or by phone number at (780)690-5480.

Frequently Asked Questions